Patient Rights & Responsibilities

Livingston Hospital and the Medical Staff have adopted the following statement of patient rights.
At Livingston Hospital we consider you a partner in your healthcare. When you are well informed, participate in your treatment decisions and communicate openly with your doctor and other healthcare professionals. You make your care as effective as possible. We encourage respect for the personal preferences and values of each individual. While you are a patient in the hospital, your rights and responsibilities include the following:

As a patient you have the right to

Emergency Care

You have the right to emergency treatment to stabilize your condition if presented to the hospital emergency department

Access to Care

Individuals shall be given impartial access to treatment regardless of your age, race, color, national origin, culture, ethnicity, language, socioeconomic status, religion, physical or mental disability, sex, sexual orientation, or gender identity or expression, or manner of payment
To ask for a change of provider or a second opinion

Access to Information

To make advance directives and have them followed, subject to limitations required by applicable law or medical standards
To have your Family or representative notified of your admission if requested
To Know the rules and regulations of the facility regarding your care and conduct
To know the names and professional titles of your care team
To know if your care team is in training
To have your bill explained to you
To be told the information about your health conditional to make involved informed decisions related to your care at all stages of your care
To understand your diagnosis, condition and treatment plan to make informed decisions after being advised the risks, benefits and alternative treatments alternatives
To be given the knowledge to refuse care, treatment or services offered
To know and say yes or no to treatment that is considered experimental or becoming a part of a medical research program

Advanced Directives

To legally appoint someone as medical decision maker
To formulate a medical advanced directive and have properly executed advanced directive honored
You should have a copy of your advanced directive provided to the hospital, your family and retain one for yourself in order to ensure your wishers are carried out in the event you can not speak for your self

Privacy and Confidentiality

To have your personal dignity respected.
To the confidentiality of your identifiable health information
To expect all communications and care records, including source of payment for treatment rendered, to be treated as confidential
To review his/her medical records subject to applicable federal or state laws.

Visitation

To enjoy your personal privacy and safe care as much as we can in our environment. Let us know if we need to restrict your visitors
To receive visitors of your choice for support where appropriate and designated by you (including same sex partner or domestic partner) You have the right to withdraw your consent for visitors at any time. Some situations visitation may be restricted, you will be kept informed of these conditions if they apply

Security/Safety

You have the right to be free from all types of abuse or harassment
To know that restraints will be used only to ensure immediate physical safety of patients and staff in accordance with established laws
You have the right to be free from seclusion and restraints for behavior management

Cultural and Spiritual Values

To have your cultural, psychological, spiritual, and personal values and beliefs respected
To access pastoral and spiritual services of your choice
To have access to your religious clothes and other materials within the hospital policy

Communication

To have information given in a form you can understand
To have access to an interpreter at no charge
To know the reason for your transfer within the hospital or to another facility

Disclosures

To know the relationships the hospital has with outside agencies
To be able to access your medical record in a time frame of reason in a format of your choice
To be able to request an amendment to your medical information within a reasonable time

Recording and Filming

To provide prior consent to recording or filming to be used externally

Concerns, Complaints, Grievances

To receive a reasonable response to request for services
To be involved in resolution of issues involving your care
To express concern, complaint or grievances to your hospital personal.
Request response from front line provider for immediate resolution of any care concern or complaint.

If not resolved you can express a concern verbally or by phone to any of the following:

Livingston Hospital Compliance Officer HOT LINE answering machine at 270-988-2007
To the Quality Department at 270-988-72930
To the Chief Nursing Officer at 270-988-7273
To the CEO at 270-988-7236

In writing to:
Livingston Hospital
131 Hospital Drive
Salem Ky 42078

As a patient it is your resposibility to

Provide Pertinent Information

To give your care team complete and accurate information about your health
To provide completed health history to include all previous medical care and conditions
To inform us of all of your medications you take including over the counter medications and supplements
To inform us of any changes in your symptoms or conditions

Have knowledge of your own Healthcare coverage

To provide the healthcare provider with up to date information on your health care coverage
To educate yourself on your own plan rules regulations including coverage and referral rules, appropriate processes and the process by which you can file an appeal for coverage decisions
Report any wrongdoing and fraud to appropriate resources

Ask Questions and follow instructions

To let us know if you do not understand any information given to you about your treatment by any provider
To speak up and ask questions or express concerns as soon as possible to any care team member you can, they will get the information to the correct person
Don’t stop asking until you are satisfied your concern is addressed

Refuse Treatment/Accept Consequences

By refusing to follow instructions or treatments plan you are to understand you must accept that there will be consequences related to refusal

Follow rules and regulations of the facility

To follow the rules and regulations of the facility
To keep your scheduled appointments and let your care team know if the appointment needs to be changed
To leave you personal belongings at home or with family members/ Valuables are the responsibility of the patient

Have Respect/Consideration

To be respectful of others
To respect the rights of other patients, visitors and care team members
To abide by the Rules of LHHS and laws
Work with your Doctors and Nurses and Care team members to meet your requests
Follow instructions
Notify your care team members if you do not understand any instructions
Ask questions, learn about your
- Health Conditions
- Medication
- Procedures
- Diet
- Pain management techniques
Keeping all appointments and following discharge instructions for follow up care

Understand Financial obligations

Ask questions about your bill if you do not understand
You are responsible for fulfilling your financial obligations for care received in a timely manner

Thank you for choosing Livingston Hospital as your Healthcare Partner!